In this episode, host Camila talks with Client Service Director Cassidy and Lead Project Manager Candelaria about what it takes to build trust and deliver exceptional results in project-based work.
They share the most common customer service mistakes companies make and how to avoid them. You will learn simple, proven ways to improve client communication and manage expectations.
You’ll Learn
A piece of advice every new project manager should follow
Top 3 best practices for keeping strong client relationships
How to balance client needs with project goals
The key skills and qualities that define strong project managers
Common mistakes in customer service in project-based work
The most valuable customer service lesson learned on the job
Resources Mentioned in This Episode
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