In this episode, Project managers Camila and Cristian dive into the essentials of expectation management and trust-building in agency settings. From running a discovery phase to maintaining transparency, they share battle-tested tactics for navigating client dynamics, earning trust early, and keeping it for the long haul.
You’ll Learn
How to run discovery sessions that reveal true client needs
Why clear timelines and transparent communication matter
Tactics for building credibility and demonstrating competence
How to be authentic while staying professional
The impact of consistency and responsiveness on trust
Ways to handle difficult client dynamics effectively
Resources Mentioned in This Episode
Meet your host
Vira Sadlak
Podcast host, marketer, traveller and a life lover from Vancouver, Canada
When she’s not at her computer, conquering the world of e-commerce email-marketing, you can find her climbing one of the Pacific Northwest Ranges.
Alternatively, try her email at vi**@*****um.com, and she’ll probably shoot you back a list of her favorite cat videos.
Andriy Boychuk
Andriy is an Email Marketing Consultant and CEO of Flowium
According to LinkedIn, Andriy is a Top Email Marketing Voice. He authored the Klaviyo Master course to help business owners grow their email subscribers list and figure out the technicalities behind this software.
He’s an avid reader devoted to his two beautiful daughters and loving wife.
