What is Churn Buster?

Churn Buster is the industry-leading subscription retention platform that is proven to help brands recover over 90% of failing payments and significantly reduce active churn.

Why Do Brands Need to Use Churn Buster?

We recommend everyone start out with the tools included in their subscription platform. Once brands are big enough, usually above $500k in recurring revenue, they will benefit from an upgraded process. Churn Buster offers the best-performing tool on the market, often at a lower cost, with no contract, and it’s totally customizable to any business model. 

Small mistakes with customer retention compound into large annual losses. Mistakes with passive churn happen in the background, on repeat, typically with 0 visibility. The tools in your subscription platform aren’t sufficient to make data-driven decisions and plot out a good strategy

Out of the box, adaptive campaigns provide up to a 20% boost in retention, and optimization takes Churn Buster’s clients beyond that.

Churn Buster Products and Features

☑️ Passive churn

  • Their adaptive dunning campaigns intelligently tailor the recovery process to each customer, using decline codes and other data to determine the optimal mix and timing of retries, communications, and offers.
  • These campaigns are triggered when a recurring payment fails. The customer is not actively involved, as this service operates in the background. Optimization is focused on best practices, our optimization checklist, and leveraging data & analysis to solve for mistakes happening on repeat.
  • They provide unmatched transparency and analytics, giving you deep insights into campaign performance, cancellation reasons, and customer sentiment. 

☑️ Active Churn and Cancel Flows 

  • These flows are triggered when a customer clicks the “cancel” button in their account. Since the customer is actively engaged, optimization focuses on using their testing framework to present tailored offers—like discounts, skip options, product swaps, or custom incentives like a free gift—to retain them
  • It’s a user interface for customers that includes smart offers displayed contextually based on cancel reasons.
  • Powerful segmentation and A/B testing tools empower you to fine-tune and continuously optimize your retention strategies.

☑️ Measure

  • A free analytics tool that’s great at shining a spotlight on missed opportunities. Most companies are using some form of out-of-the-box process, and they let it run for years without optimizing. But with half of the churn coming from failed payments, companies should be investing more effort in optimization here. Measure is easy to set up, and the Churn Buster team helps companies understand their data to decide which direction to run in.

☑️ Adaptive Technology

  • Churn Buster has adaptive tech that responds to customer billing issues in just the right ways, and it outperforms AI / “smart” dunning apps in head-to-head comparisons.
      Responding to decline codes and customer types, CB adaptive technology replaces the guesswork of AI with a more reliable, predictable framework. They focus on retry timing, and frequency, and make sure not to give up on past-due customers too quickly. The process is designed to be exhaustive, while also limiting the risks of an opaque AI process that can lead to some crazy outcomes, like retrying the card in ways that get you in trouble with card issuers.

    Churn Buster Pricing

    • Starting at $349/month

    Churn Buster is so confident in delivering results that they offer a performance guarantee and do not require contracts. Free to cancel at any time.

    Churn Buster Popular Integrations

    Churn Buster is platform agnostic, so they work with every company on any subscription platform. This includes 

    • Recharge
    • Skio
    • Smartrr
    • Ordergroove
    • Custom solutions

    Churn Buster Case Studies

    Churn Buster case studies.

    Churn Buster FAQ

    ☑️ What’s the difference between Churn Buster and Recharge Retain?

    • Recharge and all the subscription platforms include basic failed payment recovery features. Something that’s really on everyone’s minds right now is cost-cutting and software consolidation. Churn Buster sometimes sees companies reverting to those basic tools to see if they can get the same performance, without the premium spend. 
    • Companies run the same test in reverse when they turn on Churn Buster, ensuring they deliver provable, incremental ROI. Churn Buster tends to outperform those basic systems by 10%, give or take, leading to 10x+ ROI, and that’s why most brands that try other platforms end up coming back to Churn Buster.