Customer Retention

Discover why repeat customers are the lifeblood of your eCommerce business and how to get repeat business from customers.

Learn what is customer lifetime value, how to calculate it, and why it’s important for your eCommerce business in this guide from Flowium.

Learn what is customer churn, why a high customer churn rate can break your eCommerce business, and how to reduce it in this guide from Flowium.

Net Promoter Score: The Ultimate Guide. Covering NPS definition, examples, how to calculate NPS and the different types of NPS.

Retention rate is a very important in the development and progression of your business. This tutorial will help you calculate retention rates using Klaviyo.