What is TalentPop?
TalentPop is a customer service management agency that focuses on recruiting, onboarding, and managing the best customer support talent for over 350 e-commerce brands.
Why Do Brands Need to Use TalentPop?
Brands benefit from TalentPop’s services by gaining access to dedicated customer service agents who are experts in e-commerce. This partnership allows brands to enhance their customer support without the overhead of hiring in-house staff. TalentPop’s agents are trained to handle various customer service channels, ensuring a seamless experience for customers.
TalentPop Services
Personalized Recruitment: tailors the hiring process to bring on the perfect agent based on the brand’s skill and personality needs.
Brand Specific Training: build out training material based on the brand’s historical customer service inquiries & processes to get the agent trained up on the brand-specific questions and tech stack.
Ongoing Managment: weekly reporting going over the agent’s performance to assure that they’re doing great work and continuing to get better and better in the role over time.
Multi-Channel Support: Supports various customer service channels, including email, phone, social media, live chat, and SMS
TalentPop Pricing
TalentPop offers month-to-month pricing without long-term contracts. Starts at $14/hour per agent.
