3 min read

#163. Turning Customer Service into a Profit Center: Chat with Gorgias

Written by Vira Sadlak
3 min read
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Join our host Vira Sadlak and Gorgias’ Rohan Kapoor as they delve into the fascinating world of customer service, like you’ve never experienced it before.

About today’s guest 

Rohan Kapoor manages strategic partnerships for Platforms and Agencies at Gorgias, the #1 help desk for eCommerce working with over 12,000 brands. Prior to joining Gorgias, he helped develop the investor partnership program at Clearco.

He also spent just over 3 years at the Toronto Stock Exchange, working closely with companies in the junior marketplace (TSXV) to help them better connect to more qualified and meaningful pools of capital. He is passionate about helping companies scale through various means, to ultimately help them reach success.

You’ll learn

  • What Gorgias is, how it’s different from other helpdesks, and  how you can use it to manage all your eCommerce tools
  • How to elevate Customer Support to boost engagement, brand loyalty, and sales
  • Smart Customer Support strategies to maximize revenue and minimize costs
  • Converting leads into customers: how to tackle common pitfalls to effectively enhance conversion rates

Some of the questions we ask:

  • What’s the ROI of the Customer Support?
  • How can brands make CX more actionable?
  • How can you boost sales at the Pre-sales customer stage?
  • What are some effective strategies for managing returns?
  • When does it make sense to integrate Gorgias into your business processes?
  • How can you leverage CX to turn customers into 2x buyers?

Links mentioned in this episode


Meet your host

Vira Sadlak​

Vira Sadlak​

Podcast host, marketer, traveller and a life lover from Vancouver, Canada

When she’s not at her computer, conquering the world of e-commerce email-marketing, you can find her climbing one of the Pacific Northwest Ranges.

Alternatively, try her email at vira@flowium.com, and she’ll probably shoot you back a list of her favorite cat videos.

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