3 min read

#162. Unlocking Customer Service Success: Lessons from TalentPop

Written by Vira Sadlak
3 min read
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Explore how TalentPop turns live chats into revenue drivers, converts short-term wins into lasting customer bonds, and masters word-of-mouth marketing.

About today’s guest 

Ashkan Taheri is the Co-Founder at TalentPop, a leading Customer Service Management Agency that works with over 500 fast-growing eCommerce brands to revolutionize their customer service and turn customer service into a revenue-generating channel.

You’ll learn

  • What TalentPop is and how they use live chats to turn customer service into a revenue-driving channel
  • How to turn seemingly unsustainable wins into lasting customer relationships for long-term success
  • How to leverage the power of word-of-mouth marketing and ensure it doesn’t work against your brand
  • Dedicated vs. Shared Customer Service model, and which one you should choose for your business

Some of the questions we ask:

  • What’s your personal most memorable experience with customer service?
  • Who specifically benefits from your services, and at what stage of business development?
  • What’s the best way to manage customer service – building an in-house team or outsourcing?
  • How do you handle it when a third-party CX team is not familiar with your company’s culture and products?
  • How do you train your CX team to master your specific tech stack?

Links mentioned in this episode


Meet your host

Vira Sadlak​

Vira Sadlak​

Podcast host, marketer, traveller and a life lover from Vancouver, Canada

When she’s not at her computer, conquering the world of e-commerce email-marketing, you can find her climbing one of the Pacific Northwest Ranges.

Alternatively, try her email at vira@flowium.com, and she’ll probably shoot you back a list of her favorite cat videos.

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