What is Gorgias?
Gorgias is the leading customer support helpdesk built for ecommerce. It centralizes all customer communication – including email, chat, SMS, social media, and voice – into one intuitive platform. Designed for brands on Shopify, Magento, and BigCommerce, Gorgias helps support teams work efficiently, deliver exceptional service, and drive sales directly from support interactions.
Why Do Brands Use Gorgias?
Gorgias is built to help ecommerce brands scale their customer service while turning support into a revenue-generating channel. It automates repetitive tasks, provides agents with real-time access to customer data like order history and subscriptions, and reduces resolution times dramatically. Brands using Gorgias report improved team productivity, faster response rates, and higher sales through personalized, timely support.
How Flowium Supports Gorgias Brands
As a Gorgias partner, Flowium helps merchants unlock the full value of the platform through:
- Expert onboarding and platform setup
- Custom automation workflows and macros
- Helpdesk migration support from platforms like Zendesk
- Ticket routing strategy and tagging systems
- CX audits and quarterly optimization sessions
- Training and documentation for internal teams
Key Gorgias Features
- AI Agent 2.0: Resolves up to 60% of tickets automatically, handles returns, refunds, and product recommendations.
- Shopping Assistant: Offers smart, contextual product suggestions, discount nudges, and in-chat actions to boost conversion.
- Omnichannel Inbox: Consolidates email, chat, voice, SMS, Instagram, Facebook, and WhatsApp into one view.
- Macros & Rules: Automate workflows without code to save time and ensure consistency.
- Self-Service Portal: Customers can check orders, initiate returns, or manage subscriptions on their own.
- Revenue Reporting: Measure the direct sales impact of support conversations.
Pricing Structure
Gorgias offers scalable pricing based on ticket volume, not user count:
- Starts at $10/month for small brands
- Unlimited users on all plans
- Access to AI tools, integrations, and automations included
Popular Integrations
Gorgias integrates with 100+ tools, including:
- Yotpo, Stamped, HubSpot
- Shopify, Magento, BigCommerce
- Klaviyo, Postscript, Attentive
- Recharge, Loop Returns, ShipBob
Case Studies
Content by Flowium Experts
Flowium teams have worked directly with Gorgias merchants to streamline operations and drive measurable outcomes in customer experience and revenue.
