Category: Customer Retention

Discover why repeat customers are the lifeblood of your eCommerce business and how to get repeat business from customers.

Learn what is customer lifetime value, how to calculate it, and why it’s important for your eCommerce business in this guide from Flowium.

Learn what is customer churn, why a high customer churn rate can break your eCommerce business, and how to reduce it in this guide from Flowium.

Net Promoter Score: The Ultimate Guide. Covering NPS definition, examples, how to calculate NPS and the different types of NPS.

When it comes to eCommerce order fulfillment, there are a variety of strategies you can use. Some of these strategies may work better than others for you, so it’s important to explore them and choose the ones that best fit your business model.

Your customer lifecycle value is an essential metric for measuring customer loyalty to your brands. But, beyond that, it also acts as a guide to help you decide how much to invest in customer retention efforts for specific customers.