It is important to track these factors so you know how to get returning customers. Here’s the video on how to learn about Loyalty Program and how it works.
Sending these emails is a great way to show your customers that they are appreciated and that you have taken note of how long they have been a customer. Check this to learn how to create anniversary flows in Klaviyo.
Freelancer vs Employee. It is important to know each time you purchase a service, that you will get a good quality delivery and you can rely on the person.